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If it didn't already feel like mobile operators were squeezing you for every penny, EE's new customer service charge could certainly help drive that notion home. BBC News reports that the carrier has introduced a new option on its support lines, allowing you to pay 50 pence to jump to the front. T...

7 months ago 0 Comments
August 15, 2014 at 7:31AM
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In May of this year, Apple worked with local and state officials in Texas to secure an economic development package with the promise of expanding its presence in the city of Austin. Now the company is following up on its promise, buying up land in Austin to begin the expansion. The Austin Busine...

2 years ago 0 Comments
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It's no secret that Netflix has grand plans to expand its global footprint that now feeds media to some 20 million North American subscribers. Hell, the company was boasting of the "significant dollars" allocated to its 2011 international expansion plans just four months ago. While nothing's offici...

4 years ago 0 Comments
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All's not well in hybrid solid state storage land, as owners of Seagate's Momentus XT are facing serious issues with their drives -- despite glowing initial reviews, a number of long-term users claim that the drives chirp, crash, stutter, and freeze with alarming regularity, particularly when insta...

4 years ago 0 Comments
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Apple has filed two new trademarks right before the holidays this week. VoicePass is the first one -- it's filed in the category of "construction and repair services," so it likely has to do with supporting broken devices. MacNN says that the VoicePass service is used when calling in to customer su...

4 years ago 0 Comments
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Google readily admits that its Nexus One customer support at launch was lacking. However, the Goog says that it's committed to improving the experience as it blazes a path into the world of consumer handset sales. Today, more than a month since the launch of the Nexus One, Google is offering owners...

5 years ago 0 Comments
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Sharp just recently announced that its AQUOS Advantage Program would be expanded to cover 32- and 37-inch sets here in the States, and apparently it felt quite rotten about leaving our dear friends to the north out in the cold. Sadly, the Canadian launch of the platinum-level customer support expe...

6 years ago 0 Comments
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Owners of Panasonic LCD HDTVs can finally enjoy the same luxuries afforded to the plasma owners, ending a two-year phase of panel discrimination. The outfit's "exclusive" service has been rechristened VIERA Concierge and is now available to both LCD and PDP owners. Per usual, callers will be conne...

6 years ago 0 Comments
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Hot on the heels of DISH Network's call center expansion comes word that DirecTV is doing similar by opening up a 114,567-square foot facility in Huntington, WV designed to improve customer service. The center becomes the satcaster's sixth in the US, and some 550 company customer service representat...

6 years ago 0 Comments
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Gave you ever had a close encounter of the GM kind? Ever have to page a GM to ask about a bug or report a spammer? If you have, chances are you've had some amusing conversations. In my experience (and from conversations, as above, that I've seen reposted on the forums), Blizzard's GMs are not only...

7 years ago 0 Comments
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Over at UneasySilence, Dan has discovered something interesting. Someone has apparently leaked a screenshot that shows a moment in an Apple customer rep's day. The screen shot includes a multi-person support session via AIM, and a customer search interface. Lou Wheeler, the CSR whose desktop was po...

7 years ago 0 Comments
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I was browsing the PlayStation forums when something caught my eye: a thread called "Sony is nice." What? As a fanboy, I like Sony's products, but even I wouldn't go as far as to call the company "nice." Maybe Ken Kutaragi gave this kid a high-five? I had to find out more. psp-frog describes how he ...

8 years ago 0 Comments
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Atari's reputation for solid customer support (relative to say, 2KSports) is being put to the test in their community forums where fans are complaining about car trouble in Test Drive Unlimited, particularly: No sure-fire way to run into friends/clans members in free roam, plus The car trade ...

8 years ago 0 Comments
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Just when you're really feeling pity for Xbox 360 Customer Support due to the obnoxious prank calls they have to put up with, along comes reader David's aggravating tale of woe: I just received my so called repair console back and it is broken as well. So I call Microsoft and come to find out just t...

8 years ago 0 Comments

"Brautigham" seems to be spending his October torturing Xbox 360 Customer Support personel with a series of increasingly racist/obscene prank calls (audio not safe for work or tender eardrums). He's fairly skilled at being a patronizing ass, which no doubt comes from years of practice. If you hap...

8 years ago 0 Comments
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According to Notebook Review, ASUS' 14.1-inch A8Jm Core Duo-powered laptop is a powerful, feature-filled machine that provides good value for its $1,550 pricetag -- but you also have to factor the cost of potential Geek Squad service calls into that price, because ASUS' tech support options, both ...

8 years ago 0 Comments