Customerservice

08.29.17
WhatsApp now deals in customer support for businesses
08.29.17

WhatsApp now deals in customer support for businesses

Never use your phone to speak to a human again.

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07.12.17
Verizon partner exposes 14 million customer records
07.12.17

Verizon partner exposes 14 million customer records

Some of it included personal info.

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06.13.17
Twitter DM buttons let brands help (or sell to) users
06.13.17

Twitter DM buttons let brands help (or sell to) users

The buttons were made to complement the social network's Direct Messaging Cards.

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06.05.17
Apple offers its iPhone repair tools to third-party shops
06.05.17

Apple offers its iPhone repair tools to third-party shops

You won't have to visit an Apple Store to get a quick fix.

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05.03.17
Valve: Steam gets 75,000 complaints a day, so be patient
05.03.17

Valve: Steam gets 75,000 complaints a day, so be patient

The company responds to accusations of slow customer service by pointing out it's not just you.

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04.03.17
Customer service on Twitter now includes location sharing
04.03.17

Customer service on Twitter now includes location sharing

Get more help via DM with a brand’s account.

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02.22.17
Twitter tests custom profiles for customer service DMs
02.22.17

Twitter tests custom profiles for customer service DMs

They'll make businesses' DMs more human and personal.

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01.18.17
Ofcom fines EE £2.7 million for overcharging customers
01.18.17

Ofcom fines EE £2.7 million for overcharging customers

Ofcom says EE's "carelessness" and "negligence" was to blame for the billing mistakes.

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11.17.16
Smarter bots are coming to Facebook, Google and Amazon assistants
11.17.16

Smarter bots are coming to Facebook, Google and Amazon assistants

MindMeld's tech gives assistants a "deep understanding" of products and services.

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