Twitter relaxes the rules for customer service DMs
You can theoretically DM your cable company forever.
Instagram’s new feature lets you draw on your friends’ photos
Users can reply to and edit photos sent to them via direct message.
Reply to Instagram messages with pictures and video
Plus, now there's split screen!
Twitter adds more mute options to help filter out abuse
You can now mute new accounts, those that don’t follow you or those you don’t follow.
Twitter DM buttons let brands help (or sell to) users
The buttons were made to complement the social network's Direct Messaging Cards.
Twitter’s new interactive cards help you slide into brands’ DMs
Just what you wanted.
Twitter wants you to slide into its DMs for account help
You can direct message Twitter Support for account questions and tips.
Customer service on Twitter now includes location sharing
Get more help via DM with a brand’s account.
Twitter built and cancelled a messaging app
Intended for emerging markets, it died in September according to BuzzFeed News.