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Comcast's X1 DVR platform is pretty powerful, but with more moving parts comes the chance for more things to go wrong. As PC tech support users might know, sometimes the easiest way to describe a problem isn't to speak at all, but to give someone remote access to your computer so they can see what...

July 8th 2015 at 6:58pm 0 Comments
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Right or wrong, Dell once had a reputation for some terrible customer service. But to its credit, the company seems to be showing some self-awareness. After making some recent improvements to its support for business customers, Dell is extending some of the same privileges to consumers as well. Wi...

June 2nd 2015 at 9:00am 0 Comments
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Need a plumber, or a tire swap? Amazon is ready to help. The internet giant has launched its promised Amazon Home Services, a one-stop shop that lets you order professionals in categories ranging from home maintenance to tech support -- there's even goat grazing, in case you need to clear an overg...

March 30th 2015 at 9:35am 0 Comments
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If you're ever made a gadget purchase at Best Buy, you've likely heard of the Geek Squad: the retailer's in-house fleet of tech support and repair specialists. Well, helping with your hard drive issues isn't all they do. Here at Expand NY, the crew is showing off some of the tools used at Geek Squ...

November 8th 2014 at 6:16pm 0 Comments
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So, what happens after you've become an international pariah? The PRISM revelations may rattle along, but the figure who started it all is trying to return to something approaching a normal life. Edward Snowden's lawyer has revealed that, after settling at an undisclosed location in Russia, the NS...

October 31st 2013 at 9:11am 0 Comments
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Research into IT administration has already shown that Macs are cheaper to manage than PCs. According to analytics firm ClickFox, the same is true of the iPhone versus its competitors. InfoWorld reports that ClickFox found the iPhone requires far less tech support from the carriers than phones...

August 11th 2011 at 11:00pm 0 Comments
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According to a survey [PDF] of over 4,000 customers, satisfaction with Apple's phone-based support is slipping, while other computer manufacturers like HP are gaining. Apple is still the undisputed leader with 58% of Apple customers saying they were "Very Satisfied" with their experience. Though...

August 2nd 2011 at 1:00pm 0 Comments