Techsupport

06.02.15
Dude, you're getting a call from Dell
06.02.15

Dude, you're getting a call from Dell

Right or wrong, Dell once had a reputation for some terrible customer service. But to its credit,...

By D. Wollman,   06.02.15
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03.30.15
Amazon is ready to offer pro services for your home
03.30.15

Amazon is ready to offer pro services for your home

Need a plumber, or a tire swap? Amazon is ready to help. The internet giant has launched its promi...

By J. Fingas,   03.30.15
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11.20.14
FTC shutters bogus tech support firms that scammed $120 million from victims
11.20.14

FTC shutters bogus tech support firms that scammed $120 million from victims

You've heard it happen one time or another: a senior who's not very tech-savvy clicked a dubious l...

By M. Moon,   11.20.14
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11.08.14
Learning circuits and programming with the Geek Squad
11.08.14

Learning circuits and programming with the Geek Squad

If you're ever made a gadget purchase at Best Buy, you've likely heard of the Geek Squad: the reta...

By B. Steele,   11.08.14
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10.31.13
Need tech support in Russia? Give Edward Snowden a call
10.31.13

Need tech support in Russia? Give Edward Snowden a call

So, what happens after you've become an international pariah? The PRISM revelations may rattle alo...

By D. Cooper,   10.31.13
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05.17.12
Samsung launches customer service app on Android as proof that it Cares
05.17.12

Samsung launches customer service app on Android as proof that it Cares

Worried that Samsung is too busy selling millions of devices to care about you, the individual con...

By B. Molen,   05.17.12
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03.20.12
Verizon updates Revolution with Remote Diagnostics, HTC turns to LogMeIn
03.20.12

Verizon updates Revolution with Remote Diagnostics, HTC turns to LogMeIn

Both Verizon and HTC are experimenting with remote diagnostics and tech support. Big Red will be of...

By T. O'Brien,   03.20.12
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12.08.11
Microsoft launches AnswerDesk online, brings tech support to your basement apartment
12.08.11

Microsoft launches AnswerDesk online, brings tech support to your basement apartment

Love getting others to fix your computer, but hate the nuisance of putting on pants and leaving y...

By B. Heater,   12.08.11
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08.11.11
Tech support for iPhone is cheaper than BlackBerry, Android
08.11.11

Tech support for iPhone is cheaper than BlackBerry, Android

Research into IT administration has already shown that Macs are cheaper to manage than PCs. Acc...

By Chris Rawson,   08.11.11
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