That Microsoft / T-Mobile tag team has been doing a pretty decent job of cleaning up the disaster area left by the Sidekick data loss, and now the first item on the recovery menu is ready for collection. Sidekick users can hit up the My T-Mobile webpage to download their contacts and then restore them either to their Sidekick or whatever device they've replaced it with. Extensive how-to instructions are available at the read link, which also furnishes us with the reassurance that "Microsoft/Danger continues its efforts to recover pictures, calendar entries and to-do lists, which may be available in the future."

[Thanks, Abe G.]

Sidekick users tend to be an active, fly-by-the-seat-of-your-pants bunch, so it's gotta hurt like the dickens when they don't have access to their schedules and little black books -- but hey, at least it's still recoverable, right? Microsoft has just posted a quick update to keep everyone abreast on the progress of its Sidekick data recovery, and it sounds like they'll be able to have remaining missing contacts back in action this week with the rest of the data -- to-dos, notes, photos, and the like -- following on "shortly thereafter." Anyone who didn't lose information in the debacle should be unaffected by the recovery process, but for those who did, these backup tapes couldn't possibly load into Danger's feisty data center fast enough.

It's been the story of the week. T-Mobile Sidekick customers were told that all of their data might be lost and warned not to turn off their devices to prevent losing what's already on them. It's about the worst case nightmare scenario for any vendor and it underscored the weakness and vulnerability of cloud-based computing with no other means of backup and storage.

The Sidekick story is complicated, and there's much rumor and speculation as to what went wrong and how. To be clear, Sidekick is a T-Mobile branded-and-sold device and service, but the Sidekick technology comes from Danger, a former startup now owned by Microsoft, which T-Mobile pays to keep Sidekick going. Trust me, there's going to be lots of finger pointing and perhaps a few class-action lawsuits before this all comes to an end. While finger pointing is fun, it's not the issue. (And, as grandpa used to say, when you point your finger at someone else, three fingers point back at you.) Some argued with me last night that cloud computing is perfectly safe, it's the company deploying that you need to look to. OK. I accept that. Only thing is that Danger's been doing this pretty well since 2002 and at no point did I ever see a single warning from anyone that dealing with T-Mobile, Danger or Microsoft might be a bad idea when it comes to personal data solely living in the cloud.

Our usual rule is to ignore attention-seeking class-action lawsuits until they make it past the critical step of being certified by a judge, but we think it's pretty wild that the Sidekick debacle has already resulted in two separate suits in two different states. That's a turnaround time of just a few days, really -- and now that Microsoft is saying it can restore most of the lost data, it'll be interesting to see if these cases can push on past the early stages. Both the California and Washington state cases allege that T-Mobile misled customers into thinking their data was secure, but for some reason we're particularly amused at the California case filed by a mother whose aspiring model and singer-songwriter daughter lost "photos and song lyrics" she'd entrusted to her Sidekick -- honestly, what judge can't relate to her situation?

Steve Ballmer must have busted out his secret stash of magic dust, as Microsoft has just come out with the announcement that it has recovered "most, if not all, customer data" that was lost during the recent Sidekick debacle. Following the wildly embarassing fiasco attributed to a "system failure that created data loss in the core database and the back-up," T-Mobile and Redmond have "rebuilt the system component by component" and now promise to restore data to affected users in the most expedient fashion possible. Guess that means you won't be getting $100 from T-Mobile for losing your Tetris high scores after all.

[Thanks, Abe G.]

As Microsoft and Apple have so precisely demonstrated, there's nothing like a face full of egg to make the competition fire up the sucker punch machine. Take Peek, for example, who is now offering angered Sidekick users (you know, the ones that probably lost all of their data recently) a gratis Pronto for their trouble. All that's required is an image of you, a frowny face, your wiped Sidekick and a T-Mobile bill -- once that's sent over to Peek's dedicated inbox, you'll soon receive your Pronto in the mail. 'Course, it's up to you to foot the $20 monthly bill for keeping the thing active, but hey, free's free. Kind of.

We'd heard T-Mo was thinking about doing more for Sidekick customers who've had their data wiped by Microsoft / Danger / Hitachi's botched server upgrade, and we just got a statement confirming that any affected customers will be getting a $100 gift card for their troubles in addition to that free month of service. T-Mobile also says that recovery of "some" lost content may be possible, but we're not holding out hope -- and if we'd just been shafted like this, we're not sure we'd want to buy even more stuff from Team Magenta. Full statement after the break.

Update: It looks like T-Mobile's having some success recovering data on certain accounts after all, and we're hearing that the carrier's official policy here is that only folks who still don't have their data recovered after two weeks will be eligible for the $100 -- everyone else will have to make do with the free month of data alone. It's a bummer, but if you read the verbiage on the statement closely, you'll notice that they give themselves the wiggle room they need to pull this off. Thanks, David C.!

The official line is still that T-Mobile customers affected by Sidekick amnesia will be given a months' credit on their data plan, but that may not be the end of it (and considering the magnitude of the issue for affected folks, we'd certainly hope not). At this point, they're leaving the door open to more by saying that they're "considering additional measures" to help soothe the souls of those who lost contacts, notes, schedules, apps, and everything else, but exactly what those "measures" are remains to be seen. Free phones? Free service? A gift certificate to a day spa? The full (albeit brief) remarks can be found after the break.

Backing up your personal PC to external media might still be a novel concept for some, but any IT manager fresh out of school can tell you that regularly backing up mission-critical servers -- and storing those backups in multiple physical locations -- isn't merely important, it's practically non-negotiable, and it only becomes that much more critical before undertaking hardware maintenance. Alleged details on the events leading up to Danger's doomsday scenario are starting to come out of the woodwork, and it all paints a truly embarrassing picture: Microsoft, possibly trying to compensate for lost and / or laid-off Danger employees, outsources an upgrade of its Sidekick SAN to Hitachi, which -- for reasons unknown -- fails to make a backup before starting. Long story short, the upgrade runs into complications, data is lost, and without a backup to revert to, untold thousands of Sidekick users get shafted in an epic way rarely seen in an age of well-defined, well-understood IT strategies.

The coming weeks are going to be trying times for both Microsoft and T-Mobile, a sideline player in this carnage that ultimately still shoulders responsibility for taking users' cash month after month and keeping tabs on the robustness of its partners' workflows. We're betting that heads are going to roll at both of these companies, formal investigations are going to be waged, users are going to be compensated in big ways, lawsuits are going to be filed, and textbooks could very well be modified to make sure that lessons are learned for the next generation of college grads tasked with keeping clouds running. Why there weren't any backups -- even older ones -- that could've been used as a restore point is totally unclear, so we're hoping Microsoft has the stones to come clean for the benefit of an entire industry that wants to understand how to make sure this never happens again.

Well, this is shaping up to be one of the biggest disasters in the history of cloud computing, and certainly the largest blow to Danger and the Sidekick platform: T-Mobile's now reporting that personal data stored on Sidekicks has "almost certainly has been lost as a result of a server failure at Microsoft/Danger." They're still looking for a way to recover it, but they're not giving users a lot of hope -- meanwhile, servers are still on the fritz and customers are being advised not to let their devices power down because anything that's still on there will be lost the next time the device is turned on. Another communique is promised from T-Mobile on Monday to give everyone a status update on the recovery efforts, but at this point, it's not looking good at all.

Update: Apparently T-Mobile has paused the sale of new Sidekicks, as all models are now listed as "temporarily out of stock" on the company's site. Additionally, a warning as been added to the post on T-Mobile's forum which reads: "Sidekick customers, during this service disruption, please DO NOT remove your battery, reset your Sidekick, or allow it to lose power." Scary stuff, Sidekickers.

Look, Danger, we know that you're hard at work on... ahem, "other things" right now, but can you please just take five and figure out what's wrong with your servers? Sidekicks rely very, very heavily on the ability to phone home for even basic tasks -- looking up contacts, browsing the web, you name it -- and it seems that Danger's data center has been on the fritz for a solid two days now with symptoms ranging from text message weirdness to dead address books and everything in between, up to and including a completely unusable experience. Frantic calls to T-Mobile are resulting in comped bills for some subscribers, so if you're affected, you might want to give 'em a ring.

[Thanks to everyone who sent this in]

If you're a kid stuck in a grown-up's body, there's a good chance you're pining after a Sidekick -- you know, just like the kind you had back in the day when you listened to Blink 182 and loitered on your skateboard around the plaza in front of the office building that has since enslaved you. Problem is, Sidekicks have never really been work-friendly devices -- owing in part to their utter shunning of Exchange -- which means you get stuck with a BlackBerry and an incessant desire to swivel the display. It's kind of sad, really, and passers-by think you've gone mad as you sit on the park bench pressing your thumb desperately against a screen that will never, ever rotate, no matter how fricking hard you press. It's cool, though, T-Mobile's got your back: enter Sidekick Sync, an app that was promised when the Sidekick LX 2009 was launched and is finally available. It'll be hitting the phone's Download Catalog starting this afternoon, offering push email, attachment viewing, calendar and contact sync, and pretty much every other Exchange feature that strips you of your youthful innocence. For the pleasure of avoiding RIM's powerful grasp, you'll pay $4.99 a month -- but can you really put a price on being able to wear DC apparel at the age of 30?

Ready for even more rumors about Windows Mobile 7 and Microsoft's mysterious "Pink" smartphone project? Good, cause we've got a few -- and the first is potentially huge. ZDNet's Mary Jo Foley says her best understanding of "Pink" is now that it's a Microsoft-branded phone running a custom UI on top of Windows Mobile 7, developed by what's left of the Danger team and targeted at the Sidekick market. Yep, Microsoft-branded -- as in, the exact thing Microsoft has been denying for ages now. What's more, Redmond wouldn't be letting third parties use this new UI -- Pink would be manufactured only by Sharp or Motorola, who've made Sidekicks in the past. It all makes sense, even if it does feel a bit like MS is knifing its partners in the back -- companies like HTC and Samsung have been equally aggressive in layering their own UIs like TouchFLO 3D and TouchWiz on top of WinMo, but it's another thing entirely to compete against Microsoft itself, especially now that AdWeek says Microsoft's selected an agency to develop a Pink ad campaign. Yeah, things are starting to get a little wild -- we haven't even mentioned the open questions of whether the Zune HD is running Tegra because it's based on Windows Mobile 7 Chassis 1, or whether Pink will launch on Verizon, or whether Zune will appear on other phones, or... you get the idea. Hey Microsoft -- you want to clear any of this up by shipping some products?

Read - ZDNet
Read - AdWeek

T-Mobile's Sidekick LX 2009 represented a huge leap forward in the hiptop sector. Not only was the swiveling motion as smooth as ever here, but this was the first Sidekick that seemed to really take its user interface seriously. To that end, we're interested in knowing how you -- the opinionated consumer -- feel about Danger's latest effort. Are you impressed by the grown-up features? Does the form factor still have a place in your life? Is the UI snappy enough? Do you still get enough stares from potential mates when you whip it out on the subway? The floor's yours, make it good.

No doubt, the latest Sidekick looks pretty much like the swivel-screen Hiptop of yore. But as you'll recall from our review, the new 3G Sidekick LX takes the original tweener aesthetic high-end to match its aging user base. That means one of the best displays (854 x 480 pixel) available on a US handset and new 3G and assisted GPS radios to upload geotagged pics on the quick snapped by the LX's 3.2 megapixel camera with flash. Available now for $250 (after instant discount, mail-in rebate, and 2-year commitment) in your choice of carbon or orchid paint.

[Via PhoneArena]