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Consumer Reports finds iPhone 4S to have worthwhile antennas, says newer iPhone 4 is still problematic
"Consumer Reports recommends the iPhone 4S." It's only half a dozen words, but to the engineers (and marketers) at Apple, it spells "relief." After being profusely impacted by Consumer Reports' decision to recommend against buying the iPhone 4 due to those Antennagate issues, the entity has allowed all in Cupertino to breath a sigh of relief by effectively declaring the reception issue dead on the newest edition. To quote: "Apple's newest smart phone performed very well in our tests, and while it closely resembles the iPhone 4 in appearance, it doesn't suffer the reception problem we found in its predecessor in special tests in our labs. In special reception tests of the iPhone 4S that duplicated those we did on the iPhone 4, the newer phone did not display the same reception flaw, which involves a loss of signal strength when you touch a spot on the phone's lower left side while you're in an area with a weak signal. (The iPhone 4, which is still available, continues to exhibit that problem, we confirmed in tests of new samples of the phone. Because of the flaw, we continue to omit the iPhone 4 from our list of recommended models, despite its otherwise fine performance.)"In other words, even the newer samples of the iPhone 4 (perhaps even that one for Sprint?) continue to have antenna quirks, but at least the latest and greatest seems to have addressed 'em. Hit the source link for the full report.
White iPhone proximity sensor, death grip tested on video
You don't have to watch the two videos after the break if you don't want to -- we'll just tell you that Italy's iSpazio blog tested the white iPhone's proximity sensor and "death grip" antenna seam issue, and that, surprise, they're both fine. The proximity sensor seems to work a little better than that on my black iPhone 4 (based on observations of this video), and while the "death grip" on the iPhone 4's antenna does make it lose a bar, reception is unaffected. So don't worry. The bigger question is why the white iPhone 4 took so long to arrive. We've heard Apple was working to improve the proximity sensor and antenna. Also, there may have been issues with the camera, or perhaps Apple had trouble nailing the perfect shade of white. There are a few improvements here, but (without having actually seen one myself) there's nothing that would conceivably cause a 10-month delay. Maybe it really was that shade of white -- was that worth 10 extra months? [via 9to5Mac]
HTC responds to HD7 death grip reports, says some signal drop is 'inevitable'
Oh boy. We'd actually passed over reports that the HTC HD7 suffers from a "death grip" issue this past week, since we think it's been well-proven that you can get almost any phone to drop some signal if you hold it exactly right, but apparently the furor's gotten loud enough to merit an official HTC response. Here's the statement, sent to Computer Weekly: Quality in industrial design is of key importance to HTC. To ensure the best possible signal strength, antennas are placed in the area least likely to be covered by a person's face or hands while the phone is in use. However, it is inevitable that a phone's signal strength will weaken a little when covered in its entirety by a user's palm or fingers. We test all of our phones extensively and are confident that under normal circumstances reception strength and performance will be more than sufficient for the operation of the phone when network coverage is also adequate. Yes, that sounds almost exactly like what Apple said during its iPhone 4 Antennagate press conference, but that makes sense -- we wouldn't honestly expect HTC to say anything else, even though John Gruber points out that the company told the Wall Street Journal that Apple's reception problems were "certainly not common" in July. But we do find it extremely interesting that the HD7 is clearly based on the HTC HD2, a handset which came out over a year ago and suffered from reports of similar reception issues. (In fact, a post at xda-developers in June noted that the HD2 has the same death grip issue as the iPhone 4.) Whatever the case, much of the problem seems to stem from the fact that the HD2 / HD7 antenna is located at the bottom of the phone where it's most likely to be covered by a user's hand, so it looks like the ultimate answer for HD7 owners is a familiar one: you're holding it wrong. Video after the break.
'Signal' jailbreak app for iPhone maps out your towers, turns death gripping into a pastime
If you're familiar with Android apps like CellFinder, you've got a good idea for what this is -- and the name "Signal" is a pretty accurate representation, too. Basically, iPhone Dev Team member planetbeing has thrown together a neat little app that shows you signal strengths of your phone's connections to nearby cell towers along with their position relative to you (if the positions can be determined), an especially welcome utility considering that you can't access Apple's old "field test mode" in iOS 4. Our favorite part, though, has to be planetbeing's desire to turn this from mere information into entertainment -- and to hopefully take the edge off your pain and deep-set resentment over the signal strength and call dropping issues in your iPhone 4 -- by adding a mode where your goal is to get the signal to drop completely, at which point you'll hear the voice of Spock announce a Vulcan death grip. Who knew an engineering defect could be so much fun? If you're jailbroken -- or you're willing to jailbreak -- you can score Signal in Cydia for a five-spot. Follow the break for video of the app in action. [Thanks, Pytey]
Is Apple too slow on delivering bumpers and cases?
Gee whiz. It took Apple a while to respond to all the "death grip" stories, but Steve Jobs certainly got his point out in an unprecedented news conference July 16th and in a letter to customers July 2. Now that the Bumper/Free case program is under way, delivery is said to be 3 to 5 weeks. Hey Apple, what's your hurry? Unfortunately we live in a world of instant gratification. See an app you want? Download it instantly. Want to see a video? It's a click or two away. While most people aren't having reception problems with their iPhones, those that have been complaining will find a delay of up to 5 weeks a bit much. That will put delivery for some into September. That's a lot of dropped calls and a lot of dodgy data reception. It's about the delivery speed of those crummy TV offers from the now deceased Billy Mays. There's no denying that Apple has done a good thing by offering cases, and using an app to register was an awfully clever idea. There may be supply problems, but my local Best Buy and AT&T stores seem to have plenty of iPhone 4 cases now. Do you think Apple should have stepped up the pace a bit? %Poll-50062%
Apple posts video showing antenna issue on Nokia N97 mini
Apple hasn't traditionally been a company that calls out its competition by name, but that's not the case with this Antennagate campaign -- it's posted a video and added information to its page calling out the Nokia N97 mini for suffering from the same issues the iPhone 4 is getting complaints about. In the video above, you can clearly see that yes, holding the Nokia phone by its antenna will cause the signal bars to drop. Honestly, though, I'm not really sure what Apple is trying to say with this page and these phone comparisons. Yes, Apple, you win -- your phone is just as bad as everyone else's? Don't get me wrong -- I haven't picked up an iPhone 4 yet, but only because I haven't been able to find one. The reception issues don't really bother me. Still, I think it's the wrong tack for Apple to take just putting their phone alongside everyone else's and saying this is an industry-wide issue. I bought my original iPhone (and will buy the iPhone 4) because it's better than everyone else's, and it's weird to see Apple apparently trying to convince me otherwise. [via Engadget]
'Antennagate' press conference video and official pages up
Now that Apple's command performance for journalists in Cupertino this morning to deliver the full story on the iPhone 4's image problem is concluded, the company has posted the video of the event [link fixed] for your viewing pleasure. See the fetching Keynote presentation and the demonstrations of other smartphones' reception issues with your very own eyes! Enjoy. Along with the video, there's a new section on apple.com that shows the anechoic chambers, the design process, videos of other smartphones and more than you ever wanted to know about antenna engineering for modern cellphones. Apple clearly wants us to understand that the iPhone 4 wasn't just thrown together by some cavemen in a cubicle. [For those who were getting the WWDC video off that link, the CDN redirect was flaky -- the canonical link for it is http://www.apple.com/apple-events/july-2010/]
Why Apple has a split personality when it comes to keeping iPhone owners happy
After shelling out top dollar, the customers felt betrayed and angry. The shine on the company's new flagship product was tarnished. The remedy wasn't cheap... and the CEO stepped up and spoke to those irate early adopters. "We want to do the right thing for our valued customers. We apologize for disappointing some of you, and we are doing our best to live up to your high expectations of us," he said, responding quickly after the first complaints came in. Within a few weeks, the PR hiccup was calmed, and the new product went on to glory and success. Looking back on that experience is illuminating. With the rapid response, the willingness to pay for customer happiness, and the frank handling of the situation, it's a bit surprising to be in the midst of the current stressfest and see how things have deteriorated. Where's the corporate responsibility and the can-do attitude of 2007 when we need it? Let's take a look at how the two scenarios diverge, and why Apple didn't -- or couldn't -- step up to the plate now like it did then.
TUAW presents: iPhone 3GS 'death grip' video, 3GS / 4 reception comparison
TUAW fans who watched Erica Sadun's proprietary "Strength" app in action yesterday saw proof that there is a degradation in signal quality on the iPhone 4 when it is handheld. The so-called iPhone 4 "death grip," which consists of cradling the phone in your left hand to manipulate the screen with the right hand, appears to be another example of regular cell phone signal loss caused by the proximity of a human hand to the antenna of a working cell phone. In the video above, we tested an iPhone 3GS with Erica's app, and found pretty much the same results -- the signal strength is lower when the 3GS is held in the hand, and recovers when it is not being held. The big difference between the iPhone 4 and the iPhone 3GS is that the 3GS doesn't tend to drop calls as often as the iPhone 4 does. Erica also provided the photo shown below, which shows an iPhone 4 (left) and an iPhone 3GS (right) both running the app. They're both on the AT&T network (the 3GS has an O2-rebranded SIM purchased at Circuit City) and they're both the same distance away from the cell towers. The iPhone 3GS is running on iPhone OS 3.1.2 rather than iOS 4.0, which should not affect signal strength readings in any way. It displays a different font than the iPhone 4 as the older OS does not support custom fonts. What the photo shows is that although both of the iPhones show 5 bars of signal strength, the actual signal strength is lower on the iPhone 4 (-95 dB vs. -85 dB on the 3GS), and the Apple Graded Signal Strength is also lower (29 vs. 45 on the 3GS). This is in line with Apple's PR statement of July 2nd that says "the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength." The iPhone 4 should be showing fewer bars than it is, since it's apparent that the reception of the vaunted stainless steel antenna is worse than advertised.
Video evidence of the iPhone 4 death grip -- this time with real numbers
You wanted a demonstration? You got a demonstration; we've put together a video to show how the iPhone 4 antenna issue is not simply a result of Apple's miscalculation of how many bars are being displayed. Our own Erica Sadun wrote an iPhone app (at the suggestion of Engadget's Nilay Patel) to display the raw signal strength, the number of bars, and what Apple calls the graded signal strength. Erica's tests (see video above) show that the "Kung Fu grip of doom" results in the signal strength dropping to almost zero. According to Erica, removing her hand from the antenna gap brings the signal strength back to normal. The Apple iPhone Bumper provides a cushion, but Erica's tests show that the death grip (otherwise known as holding the iPhone 4 normally in your hand, as shown in Apple's promotional video) can kill signal integrity even with the bumper installed, depending on the signal strength in your area. Marginal signal areas are affected most by antenna signal attenuation. Users in areas with strong reception will not see the same results. It looks like Apple needs to 'fess up on this issue, and soon. NBC's Today Show brought up the antenna problem this morning, continuing to publicize the issue to a nationwide audience. They also cited the wave of YouTube videos from irate owners showing the grip issue. You can view the Today Show clip by clicking the Read More link at the bottom of this post.
Apple issues official word on iPhone 4 reception: it's the bars, man
If you didn't see the thorough reports from AnandTech and Richard Gaywood on the behavior of the iPhone 4 in low-signal areas, one of the conclusions they came to is that 'bars are bogus.' The behavior of the signal indicators on the phone is wildly shifted toward the optimistic, with over half the available signal range displayed as a cheery five bars. This contributes to the death grip problem: users who are giving up some antenna sensitivity when they grab the phone may not realize that their signal was iffy to begin with. Guess what: Apple agrees with them, at least in part. The company posted a letter/press release today (unsigned, rather than the attributed-to-Steve past Thoughts on Music and Thoughts on Flash; they could have called this one Thoughts on Bars, but that would have been a little cruel) that admits "We have discovered the cause of this dramatic drop in bars, and it is both simple and surprising." The letter continues: "Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong." Totally wrong? Golly. Apple says it will be releasing a software update to recalibrate the signal display so that users will be aware of the low signal that they didn't think they had, and as a result the problem of not being able to make calls when they hold the phone 'the wrong way' will be less evident. I guess. We're all for clarity in signal displays, but what's not clear is how a more sophisticated formula for computing the "more bars in more places" will help users who have bought bumpers, or returned phones, because their iPhone 4s could not make calls in places their 3GS phones did. As Apple notes, there are plenty of users who are not having problems, and in fact get better reception and fewer dropped calls than they did with previous generations; all that does not invalidate the issues that are causing grief for Death Grip Nation. In their review, Anandtech acknowledged that the iPhone 4's antenna capabilities and performance in low-signal areas are much improved over the earlier generation, with the ability to hold calls in conditions where the 3GS would have dropped them. Still, their conclusion is sound and straightforward: "At the end of the day, Apple should add an insulative coating to the stainless steel band, or subsidize bumper cases. It's that simple." Note: Whether you are having reception issues or not, please be respectful and constructive in your comments.
How you hold your iPhone
Earlier this week were discussing the Death Grip and comparing how we hold our iPhones. I thought we should pose the question to you. Several readers added photos of their preferred method to our Flickr pool, and we noticed two main styles among them: the Cradle and the Death Grip. The Cradle is pictured at right. The iPhone rests on top of the pinky while the other fingers support it like a stand. The thumb is then free to reach and tap. The Death Grip is any hold that contacts the lower left-hand corner of the phone and bridges the gap between the two antennas, as that's what appears to trigger the signal issue. The results were nearly split: 9 of you used some variant of the Cradle, while 8 employed a full-on Death Grip. One fellow followed Apple's suggestion to a T, as you'll see in the gallery below. Thanks for sharing your photos with us, everyone. Now ... who's got antenna issues? Take our poll from earlier today and let us know. %Gallery-96633%
BGR posts AppleCare reception troubleshooter for iPhone 4
As Erica demonstrates in the video above, for some iPhone 4 users it's not that hard to show how the phone's reception is affected by holding it 'wrong.' BoyGeniusReport has a copy of what they claim is AppleCare's internal troubleshooting procedure for iPhone 4, which boils down to "the iPhone 4's antenna is great; avoid holding it that way; and no, you aren't getting a free bumper." BGR also points out that if this is the official line, notably absent is any hint of a software fix coming (counter to what AppleInsider suggested last week). Of course, if there isn't a problem, then why would Apple be planning to fix it? To an extent, Apple (and Steve Jobs who was widely reported to have told a user not to hold their iPhone a certain way) is right. All cell phones have this issue. Yes, Nokia, even yours. But Apple's blasé response to this issue is going to give it legs, especially when Apple's solution is to buy a $30 bumper that they just happened to have started selling to coincide with the iPhone 4 release. Speaking as someone who remembers when iPhones used to come with a dock in the box, and who assumes that the actual production cost of a bumper is probably closer to $5 than $30, I'm surprised Apple isn't trying to avoid the seemingly inevitable class action lawsuit by throwing in a bumper to anyone who has the problem and brings their iPhone 4 into an Apple Store. After all, Nintendo put a wrist strap on the Wii Remote but still gave away plastic grips to help people who were losing control of them. And the story died. There's no doubt that this issue is clouding the iPhone 4's release, even if the issue is only affecting a small percentage of iPhone 4 users (and we don't know what that percentage is). My friend Richard Gaywood posted a detailed explanation of the issue and why it is more likely to be discernible in areas of weak coverage (which AT&T customers refer to as "just about everywhere"). AnandTech posted a detailed explanation as well. MacRumors reported the experience of one user who resolved reception problems with a reseating of the iPhone's MicroSIM, which is easy enough to try on your own. So our question to you iPhone 4 owners is: have you seen it? %Poll-48827%
Talkcast tonight 10 pm ET: Show us your death grip!
Ever since the iPhone 4's announcement we've been waiting for the Talkcast where we could say "Hey, how is everyone enjoying the new iPhone 4 magic?" Little did we know that it would be a discussion centered around the precise grip patterns of the average mobile phone user and the conductivity of human skin. Guess that's just the way things go sometimes -- and we're all hoping for some updates tomorrow that may alleviate the issues. Meanwhile, whether you're a new iPhone 4 owner or not, you're welcome on the Talkcast! We'll be live at 10 pm ET, taking your calls and questions as best we can. To participate on TalkShoe, you can use the browser-only client, the embedded Facebook app, or the classic TalkShoe Pro Java client; however, for maximum fun, you should call in. For the web UI, just click the "TalkShoe Web" button on our profile page at 10 pm Sunday. To call in on regular phone or VoIP lines (take advantage of your free cellphone weekend minutes if you like): dial (724) 444-7444 and enter our talkcast ID, 45077 -- during the call, you can request to talk by keying in *8. If you've got a headset or microphone handy on your Mac, you can connect via the free X-Lite SIP client; basic instructions are here. Of course, the full TalkShoe client includes its own 'Shoephone' VoIP tool as well. For MP3 streaming on iPhone or iPad, you can try this link once the show starts (may or may not work).
Daily Mail runs iPhone 4 recall story based on fake Steve Jobs tweet
No, wait -- it's not credible. Despite the fact that @ceoSteveJobs is 100% fake, which a casual reading of the account timeline shows, Britain's Daily Mail newspaper still ran with a story yesterday that quoted the Twitter account as saying Apple might have to recall the iPhone 4. The story has been removed from the DM's website, but it's still posted on multiple syndication sites and scraper pages. Meanwhile, MacRumors cites a newly received SteveMail that says "There is no reception issue. Stay tuned." This lends credence to the AppleInsider post that anticipates an iOS 4.01 release to correct the signal problems associated with the 'death grip.' Never a dull moment! Thanks to everyone who sent this in.