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Ginsu knives, psychic hotlines and a $90 tablet: the story behind the Matrix One (update: more details)
On December 5th, Direct Merchandise Marketing (DMM) released a long-awaited statement that was supposed to explain just what had gone wrong in shipping its Matrix One tablet, a device we thought we might never see. The company cited part delays and Google Wallet troubles that left it with no choice but to allow refunds. However, that's not even half of the story. As you'll see in our investigation after the break, the company itself hasn't been on the level with its customers, even as it became clear that operations were coming apart at the seams.
Matrix One pins troubles on part delays and Google Wallet freeze, says refunds coming
We've been following the saga of the extra-budget Matrix One tablet almost since its birth, and there's been mounting concerns as the company (or rather its parent, Direct Merchandise Marketing) went silent not long after reporting a customs freeze on shipments. At least according to a new letter to customers on the company's front page, we now know why. The firm claims that glass and processor supply trouble at the relevant factories triggered delays, which in turn led to Google Wallet shutting down its account after customers complained regarding unfulfilled orders -- it couldn't complete or even refund purchases, no matter how much it wanted to. There's a potential ray of sunshine, however, as Google has reportedly confirmed to Matrix One that refunds are going out to affected shoppers. New orders will supposedly be possible, but only after initial refunds go through and the company is "well stocked" with inventory. We have many reasons to be skeptical when Matrix One doesn't mention the customs issue, is known to have been unresponsive to customers and even reported itself as closed, but this news at least gives us hope that buyers won't be left hanging. Read the full letter after the break. [Thanks, Stephan]
Matrix One gets delayed at customs, manufacturer suspends new orders of $90 tablet
In early August, we reported that the Matrix One $90 tablet was finally available for sale, but it now seems that the celebration was a bit pre-mature. Anyone who might've ordered the bargain bin slate must now wait for the company to move through a mess of red tape, as Matrix One has revealed that all of its shipments have been delayed at customs. While the company hasn't given any specific reason for the holdup, it's since suspended the ordering process as it waits for the current shipments to clear. For its part, Matrix One states that it's diligently working toward a resolution and promises to provide further updates as they become available. If you're concerned about your order, feel free to hit up the company directly. You'll find everything you need in Matrix One's full statement after the break. [Thanks, Michael]
Matrix One tablet goes on sale for an even more frugal $90
Direct Merchandise Marketing might not have the most alluring name as a tablet maker, but it still raised a few eyebrows with its Matrix One in June: it hoped to crack the $100 barrier while still producing a device you'd still be proud to take home to Mother. The 7-inch slate is going on sale ever so slightly past its late July target, but with a surprise price drop to $90 -- more or less, considering that shipping costs a minimum $10. Whether or not that extra Hamilton bill's difference is an illusion, you're still getting a surprisingly competent device for the money, with a 1.5GHz ARM Cortex-A8 chip, 512MB of RAM and 4GB of built-in storage moving Android 4.0 along at a decent clip. The 2-megapixel front camera, full-size USB and HDMI also help reinforce that it's more than just a no-frills slab. Having said this, we'd be brave enough to crack the triple-digit barrier and spring for the considerably more future-proof $130 edition with 1GB of RAM and 16GB of space. The feature gap is still wide enough that Nexus 7 owners won't experience buyer's remorse; at this price, however, it's not hard to imagine handing out Matrix Ones to family members like so much candy.
Matrix One is a $99 ICS tablet that could ship to retailers next month... but probably won't (hands-on)
From Barcelona to Hanover to Vegas and Taipei, we've seen our fair share of low-end Android tablets, some of which actually offer a bit of promise, and get it done for under 200 bucks. And while even a few sub-$100 models have littered the exhibition hall floors, they're most often mere vaporware, never actually making their way to US and European retailers and online shops. The Matrix One, for its part, could actually get the nod of approval from big box execs, however -- according to company reps, at least. And it wouldn't be a half-bad option at $99, shipping with Android 4.0.3, a 2-megapixel webcam, 1.5GHz Cortex A8 processor and an 800 x 480-pixel 7-inch capacitive display. Those specs also make their way to a nearly identical $149 flavor, which ups its budget counterpart's 512MB RAM and 4 gigs of storage to 1GB and 16GB, respectively, while keeping the other components intact. While that display won't best any brand-name slab on the market, it's certainly usable, even in bright sunlight, as we experienced today at CE Week in New York City. The tablet performed just fine during our quick demo, which included navigating through some menus and watching a few HD video clips. The built-in speaker on the rear won't come close to filling a room (or even a noisy car, perhaps), but a headphone jack will let movie fans and youngsters alike appreciate content a bit more, especially if traditional tablets are priced out of reach. There's also an HDMI port for outputting 1080p video to a TV, along with one full-size USB port, a mini-USB connector for syncing and updates, a power port and a micro-SD card slot, for adding up to 32 gigs of extra storage. You'll also find a built-in mic and a two-megapixel webcam (no rear-facing shooter, however). All in all, the 11.1-ounce package is quite polished, especially given the price. We won't likely be adding the Matrix One to our personal collection, but if a $99 tablet is on your must-have list, this wouldn't be a bad choice -- let's just hope it does indeed pop up in stores, perhaps as soon as the tablet's ready to ship at the end of next month. There's a gallery below if you'd care to take a closer look, and do jump past the break as well -- that's where you'll find our hands-on video, with a lively Manhattan soundscape to boot.%Gallery-159196%