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Let's face it: checks aren't convenient. If you're using them to pay for something, there's all the extra writing and mailing. If you're receiving them, there's a whole process for getting them into your account. Well, MasterCard says it solved the convenience issue with Send: a new system that al...

May 19th 2015 at 6:35pm 0 Comments
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If you vaguely recall getting a text from AT&T within the past three months about some sort of a refund for unwanted charges, call this toll-free hotline ASAP: 877-819-9692. A rep can tell you if you're eligible for part of the $80 million AT&T handed over to the FTC when the company settl...

April 30th 2015 at 3:17am 0 Comments
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In the wake of this week's H1Z1 early access launch issues and "pay-to-win" airdrop controversy, SOE's Adam "Arclegger" Clegg offered a lengthy apology and explanation to the unruly mob on Reddit. I wanted to address what I said in an earlier stream with NGTZombies prior to our release. I said you...

January 17th 2015 at 11:00am 0 Comments
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It's been three months since Google ended its row with the Federal Trade Commission (FTC) over its in-app purchasing policies. The commission took issue with children racking up large bills on their parents' credit cards, resulting in Mountain View settling to the tune of $19 million. Now, Google...

December 10th 2014 at 9:21am 0 Comments
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Elite: Dangerous might grant refunds to more people than originally thought. Last week, Frontier admitted that it had canceled a planned offline mode for the game, which led to David Braben's announcement that limited refunds would be given to preorder customers who'd never logged in to test the g...

November 21st 2014 at 11:30am 0 Comments
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In order to settle an FTC complaint over unauthorized third-party charges, AT&T will pay $80 million to the Commission for customer refunds. The FTC complaint alleges that the carrier billed "hundreds of millions of dollars" in charges from outside companies for subscriptions, ringtones, horos...

October 8th 2014 at 1:23pm 0 Comments
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While Google already had been offering an extended two-hour window for app and game returns, the outfit has officially acknowledged the change. Before the switch, Android users had 15 minutes to decide whether or not they wanted to keep software they'd just purchased. From the title's page in Goog...

September 10th 2014 at 9:57pm 0 Comments
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It's hardly uncommon for smartphone batteries to lose some of their oomph over time, but Apple just might be able to help if your iPhone 5's battery has been flakier than usual. The folks in Cupertino have figured out that some of the iPhone 5s sold between its launch in September 2012 and January...

August 22nd 2014 at 9:07pm 0 Comments
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Codemasters' Colin McRae Rally is a fondly-remembered 1998 racing game for PC and PlayStation that spawned a series of games which would eventually become the Dirt series. So when a Steam page advertised a game by the same name, touting updated graphics, fans were excited. They were less excited wh...

August 6th 2014 at 9:00pm 0 Comments
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If you've ever been burned by downloading a mobile app that you don't want or doesn't work, relief may be in sight... so long as you're in South Korea, at least. The country's Fair Trade Commission has ordered both Apple and Google to make their app refund policies more consumer-friendly. To start...

July 7th 2014 at 12:02am 0 Comments
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UK development studio Rebellion claims that a batch of Steam keys for Sniper Elite 3 has been stolen, and access to the game from accounts which purchased the ill-gotten goods has been revoked. "One of our PC retail distributors informed us that some of their allotted Steam keys were stolen," the...

June 28th 2014 at 2:30pm 0 Comments