Customersupport

08.15.18
T-Mobile tackles lousy customer service with 'Team of Experts'
08.15.18 in

T-Mobile tackles lousy customer service with 'Team of Experts'

It's promising that you'll talk to the same people whenever you need help.

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07.12.18
Samsung’s new care center is meant to improve customer service
07.12.18 in

Samsung’s new care center is meant to improve customer service

The site even has competitors' devices on hand to compare user friendliness.

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02.24.15
Apple rumored to overhaul its Genius Bar, add 'Concierge' service
02.24.15

Apple rumored to overhaul its Genius Bar, add 'Concierge' service

Apple is reportedly readying substantial changes to how it runs its Genius Bar support service in-...

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02.20.13
Carrier IQ gives its remote smartphone diagnosing tool a global release
02.20.13

Carrier IQ gives its remote smartphone diagnosing tool a global release

Carrier IQ has let customer service reps diagnose smartphones from afar with its IQ Care software...

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07.18.12
Apple buying land for expansion in Austin, Texas
07.18.12

Apple buying land for expansion in Austin, Texas

In May of this year, Apple worked with local and state officials in Texas to secure an economic de...

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12.08.11
Microsoft launches AnswerDesk online, brings tech support to your basement apartment
12.08.11

Microsoft launches AnswerDesk online, brings tech support to your basement apartment

Love getting others to fix your computer, but hate the nuisance of putting on pants and leaving y...

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