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Google Assistant has a new look on the Pixel 4
Google has given Assistant an overhaul, giving it a fresh look for Pixel 4 and making the voice assistant more useful, with a better understanding of context for the information or actions you ask it about. At the Made by Google event, the company showcased some of what the new Assistant has in store, including a zippy flow from Maggie Rogers' Twitter account to her upcoming shows, sharing that info with a friend and looking for tickets using the Continued Conversation feature.
Google's CallJoy is an AI phone operator for small businesses
Around a year ago, Google unveiled Duplex, an AI-powered feature that can call businesses and book appointments for you. Ahead of this year's I/O, Google revealed the other half of the equation, a virtual customer service agent that can automatically handle inbound calls for small businesses.
Google's conversational Duplex AI rolls out to some Pixel owners
After months of hype, Google's reservation-placing Duplex AI is available to the general public -- if only just. The company has confirmed to VentureBeat that Duplex is rolling out to a "small group" of Pixel phone users in "select cities." It wasn't specific about those cities, but it likely includes the previously announced cities of Atlanta, New York City, Phoenix and San Francisco. Google is starting with a "slow rollout" to ensure a "good experience" for both Pixel owners and businesses,
Google's phone-calling AI comes to Pixel phones in November
Do you want to be one of the first everyday users to try Google's phone-calling Duplex AI? You'd better have a Pixel device. Google has announced that Pixel users in the US will be the first to have access to the feature in November. If you live in Atlanta, New York City, Phoenix or the San Francisco Bay Area, Assistant will book restaurant reservations for you over the phone. It'll be available in more US cities "in the future" -- sorry, there's no word on international availability.
Google's voice-calling AI could handle your next insurance claim (updated)
It sounds like Google's scary-natural AI voice calling could wind up in a call center. An unnamed insurance company has shown interest in the tech, according to The Information, where Duplex could "handle simple and repetitive customer calls" before handing things over to a human when the conversation gets more complicated. Surely, no one wants to hear "I don't understand that question, but I'm learning more every day" when you're trying to make a claim, let alone asking for a specific song to play.
Google's reservation-making AI will be making calls soon
Google talked about a lot at this year's I/O developer conference, but one demo quickly stole the show: a male voice on a phone, making a restaurant reservation. The restaurant was real, but the person making the call wasn't — it was Google Assistant, powered by an AI system called Duplex that's meant to complete tasks by interacting with humans on the phone. It was, uh, pretty eerie, and it won't be long before Google Assistant is calling a business near you. The company confirmed that today that it will start testing its Duplex-powered calls with "trusted testers and select businesses" in New York and San Francisco within weeks.
I took a phone call from the Google Assistant
When Google unveiled the Duplex phone-calling reservation AI at I/O last month, the world was shook. Despite the potential convenience it presented, the system's ability to mimic human inflections in conversation was uncanny and borderline-creepy. Back then, we only heard recordings of what Assistant could do with Duplex technology. At a recent demo in New York, though, I got a chance to chat with the real thing, playing the role of a restaurant staffer on the call.
Google’s AI advances are equal parts worry and wonder
I laughed along with most of the audience at I/O 2018 when, in response to a restaurant rep asking it to hold on, Google Assistant said "Mmhmm". But beneath our mirth lay a sense of wonder. The demo of Google Duplex, "an AI system for accomplishing real-world tasks over the phone," was almost unbelievable. The artificially intelligent Assistant successfully made a reservation with a human being over the phone without the person knowing it wasn't real. It even used sounds like "umm," "uhh" and tonal inflections to create a more convincing, realistic cadence. It was like a scene straight out of a science fiction movie or Black Mirror.
Google Assistant will soon be able to make calls to book your appointment
During Google I/O today, the company announced that Assistant will soon be able to make appointments and reservations for you even when they can't be booked online. It's powered by a new technology called Google Duplex and it will be rolling out as an experiment soon.
